Privacy Policy

This policy covers neigemarketing.com and the enquiries you send us through it. Neige Marketing LLC is the data controller, contracting through our Santa Monica, California office, which means your information is held in the United States. Last updated 31 August 2026.

What we collect

When you contact us

When you submit an enquiry form, what you typed is posted to this site’s own server, which emails it to us through Resend, a transactional email provider in the United States. Resend handles the message in order to deliver it and does nothing else with it. Nothing about the enquiry goes to an advertising network or a data broker.

If that route is unavailable, the form falls back to opening a pre-filled message in your own email app instead. In that case nothing reaches us until you press send, and the site has transmitted nothing anywhere.

Once you do contact us — by form, by email or by phone — we hold what you chose to tell us. Typically that is your name, email address, phone number, the company you work for and whatever you wrote about what you need. We keep the correspondence so we can pick the conversation back up.

Please don’t send us sensitive personal information (health, ethnicity, political views, and so on) — we have no reason to hold it and no need for it.

Server logs

Our hosting provider records the standard technical details every web server records: the IP address of the device requesting a page, the page requested, the time, and the browser and operating system it reports. We use this only to keep the site running and to spot abuse. It isn’t linked to anything else and we don’t use it to build a profile of you.

What’s stored on your device

Two things that aren’t cookies and never leave your device: a record of your cookie choice, so we don’t ask on every visit, and a timestamp of the last enquiry submitted from your browser, so the form can refuse a second one for a minute afterwards and cut down on spam. Neither contains personal information.

Cookies and tracking

There aren’t any. This site sets no cookies, uses no analytics, and embeds nothing from anyone else — no Google Analytics, no advertising pixels, no chat widget, no social media embeds, no fonts loaded from a third party.

One exception, and it is yours to trigger. The homepage carries a short film hosted on YouTube. Nothing from Google loads while it sits there as a still image — the player is only fetched if you press play. We use YouTube’s no-cookie domain, which does not set advertising cookies for ordinary playback, but once you press play Google receives the request and its own privacy policy applies. Closing the video removes the player again.

If anything else changes, this page will change with it, and anything that isn’t strictly necessary will ask your permission before it loads.

Why we’re allowed to hold it

Under UK and EU data protection law we have to have a lawful basis for processing your information. Ours are:

• Your consent — when you sign up for our newsletter. You can withdraw it in one click from any email we send.
• Steps taken at your request before entering a contract — when you ask us for a proposal or a consultation.
• Our legitimate interests — replying to enquiries, keeping records of our work, and keeping the site secure and available. We’ve considered whether that’s fair to you and think it plainly is; if you disagree, you can object and we’ll listen.
• Legal obligation — where we have to keep records, for example for tax.

Who we share it with

We don’t sell your personal information and we don’t rent it. The organisations that touch it are the suppliers that make our business run — Vercel, who host this website; Resend, who deliver the email an enquiry form generates; our own email provider, where that message lands; and our accountants — and they may only use it to provide that service to us. We don't share it for anyone's advertising.

We’d also disclose information if the law required it, or to establish or defend a legal claim. If we’re ever bought or merged, your information may transfer to the buyer, who would be bound by this policy.

Where it goes

We contract through our Santa Monica office, so information you send us is held in the United States. We also work from offices in United Kingdom and United Arab Emirates, and colleagues in any of them may see it.

If you’re in the UK or the EEA, that means your information is transferred out of it. We rely on the safeguards data protection law requires for those transfers, including the UK International Data Transfer Addendum or the EU Standard Contractual Clauses where they apply. You can ask us for details of the safeguard used and we will tell you.

How long we keep it

• Enquiries that don’t go anywhere: up to two years, then deleted.
• Client records: for the duration of the relationship and seven years afterwards, which is what our tax and professional obligations require.
• Newsletter subscribers: until you unsubscribe.
• Server logs: a short rolling window, typically weeks rather than months.

Your rights

Wherever you are, you can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. If you’re in the UK or the EEA you also have the right to object to or restrict what we do with it, to receive it in a portable format, and to withdraw consent at any time. Exercising any of these rights is free and we won’t treat you differently for it.

If you’re in California, where we’re based: you have the right to know what personal information we collect and why, to have it deleted, to correct it, to limit the use of sensitive personal information, and not to be treated differently for asking.

We have not sold or shared personal information in the preceding twelve months, and we do not disclose it to anyone else for their direct marketing.

You can ask someone else to make a request on your behalf; we’ll just need to be satisfied they’re authorised to do it.

To exercise any of this, email team@neigemarketing.com. We may need to check who you are first, and we’ll respond within one month — which is inside the deadline both UK and California law set.

Children

This site is aimed at businesses. We don’t knowingly collect information from anyone under 16. If you think a child has sent us something, tell us and we’ll delete it.

Complaints

If you’re unhappy with how we’ve handled your information, please tell us first — we’d rather fix it. You can also complain to a regulator. In the UK that is the Information Commissioner’s Office at ico.org.uk. In California you can contact the California Privacy Protection Agency at cppa.ca.gov or the Attorney General at oag.ca.gov/privacy.

Changes to this policy

If we start using analytics, connect a CRM, or change anything else material, we update this page and change the date at the top. The current version always describes what the site actually does today.

Contact

Email team@neigemarketing.com, or write to us at our Santa Monica office — the addresses are on the contact page. See also our terms of use and our accessibility statement.