Taking control of the ripple effect.
The average Facebook user has over 300 friends. If you’re selling a product at £10, that’s £3,000 in potential revenue a negative review can cost you — and that’s just one review.
You don't own your brand's reputation — your customers do.
Today’s customers use the internet and social channels as their map, and reviews as their compass. Available to them at all times, their map and compass help them navigate a sea of choices. They ask about everything.
They want to know who has the best deal, what restaurants people love, whether they’re going to get ripped off doing business with you, whether they can trust the service person to enter their home. And they don’t just ask — they participate, sharing their own experiences to help others.
We believe it’s time you took back some control of the narrative. And with our online reputation management, now you can.
What you end up with
Nothing sits unanswered
Monitoring and response playbooks mean a bad review gets a calm, specific reply the same day - which is what the next forty readers actually see.
More recent, more specific reviews
Asking at the right moment, by the right person, changes review volume more than any incentive does.
Control of your first impression
What appears when someone searches your name stops being an accident.
Early warning
Patterns show up in monitoring long before they show up in revenue.
“They communicate very well. I have worked with the Neige team for a few years now in multiple markets across the country. They do an amazing job and know exactly how to interact with our demographic. They communicate very well and have yet to turn down a request. I highly recommend their team for any of your social media needs.”
What's involved in reputation management?
- Review Monitoring
- Review Generation
- Response Playbooks
- Brand Monitoring
- Search Result Management
- Crisis Response
- Social Listening
- Local Listings
- Reporting
Review & brand management
- 01
Audit
When people Google you, everything they see in the search results influences their perception. We map what is already there across search, review platforms and social.
- 02
Monitor
We watch the platforms that matter to your sector so nothing sits unanswered for days — which is usually what turns one review into a pattern.
- 03
Respond
Response playbooks so your team can answer quickly and in a consistent voice, whether the review is glowing or damaging.
- 04
Generate
By fixing negative reviews ahead of time and prompting happy customers at the right moment, you’re not only saving one customer relationship — but 300 others as well.
Questions people ask us
If yours isn’t here, ask us directly — we’ll give you a straight answer, including when the answer is that we’re not the right fit.
Can you remove a bad review?
Only where it genuinely breaches a platform policy, and we will tell you honestly when it does not. The far more effective route is a good public response and a steady flow of recent reviews around it.
Is this just review gating?
No. Selectively soliciting only happy customers breaches most platform policies and is obvious to readers. We ask everyone, at the right moment, and deal properly with what comes back.
We are in a sector where people only review when angry.
Most businesses believe this and most are wrong - the honest problem is usually that nobody asks the satisfied majority. That is fixable, and it is normally the fastest win available.
How quickly does this show up?
Response times improve immediately. Visible movement in ratings usually takes two to three months, because it is driven by volume of recent reviews rather than by any single action.
Ready to take back control of your online presence?
It all starts with a free consultation with Neige. Connect with us to discuss your goals and get specific on growing your online presence.
- A 30-minute call. No pitch deck.
- We audit what you have and tell you what we’d do first.
- You decide. No retainer, no lock-in, nothing to cancel.
- The flywheel beats the funnelA funnel treats every customer as an output. A flywheel treats them as the input to the next cycle — and the maths is very different.11 March 2026
- Reviews are your real homepageMost prospects form a view of your business before they ever reach your site. Here is how to influence what they find.24 February 2026